1.1 Curbside Pickup
- Default Method: Unless otherwise requested for inside pickup.
- Process: Upon arrival, you will receive an automated text message with the chauffeur’s name and contact information.
- Action Required: Contact the chauffeur directly when ready to leave. The chauffeur will arrive at the curbside within 5-10 minutes.
- Assistance: If you do not receive the automated text message, call our toll-free customer support at (786) 685 3076 for help.
1.2 Inside Pickup
- Process: The chauffeur will meet you at the gate with a sign displaying your name.
- Additional Charge: $25 for this service.
- Action Required: Look for a card with your name displayed by the chauffeur.
2. Flight Adjustments and Delays
2.1 Free Wait Time
- Domestic Flights: 30 minutes of free wait time.
- International Flights: 1 hour of free wait time.
- Additional Charges: After the free wait time, additional waiting is charged at the vehicle’s hourly rate.
2.2 Flight Diversions
- Options: Choose to have the original chauffeur wait or release the first car and request a new one upon landing. Waiting is usually less costly.
3. Non-Airport Pickups
- Availability: Passengers must be readily available at the designated time.
- Assistance: If you do not see your chauffeur, contact our office immediately at (786) 685 3076. Do not leave the pickup location prematurely to avoid a no-show fee.
4. Lost or Damaged Items
- Responsibility: Black Car Miami is not responsible for lost or damaged baggage, personal belongings, or items left in the vehicle.
- Action Required: Ensure all belongings are with you before exiting the vehicle. Returned items will incur a standard fare charge.
5. Vehicle Damage
- Responsibility: Clients are liable for any damage caused to the vehicle, including from food consumption, illness, or misuse.
6. Waiting Time Charges
- Grace Period: 15 minutes.
- Charges: Waiting time beyond the grace period is charged in 15-minute increments at the prorated hourly rate.
7. Holiday Surcharge
- Applicable Dates: Christmas Eve (from 4 pm), Christmas Day, Easter Sunday, New Year’s Eve (from 4 pm), New Year’s Day, Independence Day, Memorial Day, Labor Day, and Thanksgiving Day.
8. Cancellation Policy
8.1 Limos, Vans, and Larger Vehicles
- Cancellation: No charge if canceled 30 days prior to the trip date.
- Non-Refundable Deposit: 25% of the total fare.
8.2 Sedan and SUV
- Cancellation: No charge if canceled 24 hours in advance.
- Same-Day Cancellations: Full fee is charged.
- Method: Cancellations must be made by phone; email cancellations are not accepted.
9. Rate Changes
- Notice: Rates are subject to change without prior notice.